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SwiftLocal / Support

Support

Get help with SwiftLocal on Windows, check common limitations, and find the information that is most useful when reporting a problem.

Current supported release: SwiftLocal 0.4.1 · Windows x64

Before reporting a problem

If something fails, include enough context to reproduce the issue without sharing private documents.

  • SwiftLocal version and Windows version.
  • The workspace or task you were using, such as PDF, OCR, Office, image or media.
  • The exact error message or visible failure.
  • Whether the input file opens normally in another application.
  • A minimal non-sensitive sample file when one is needed to reproduce the problem.

PDF and Open with

SwiftLocal can appear in Windows “Open with” for PDF files without forcing itself to become your default PDF reader. If it is missing from Open with, confirm that SwiftLocal is installed normally and then try the PDF again.

OCR

Traditional Chinese and English OCR uses chi_tra + eng by default. OCR quality still depends on scan quality, resolution, orientation, fonts and image noise.

Office conversions

Word, Excel and PowerPoint to PDF use LibreOffice. PDF to Word is best-effort because a PDF is not the original editable document. PDF to XLSX, PPTX and ODT remain experimental and should be checked before formal use.

Media and public URLs

Local audio and video conversion uses bundled media tools. Public-media URL availability depends on the source website, region, content type and upstream tool support. Only download content you are authorized or legally permitted to retain.

Files, outputs and large jobs

Make sure the output folder is writable and has enough free space. Large OCR, Office and video jobs may need more time, memory and temporary disk space.

Supported platforms

Windows x64 is the officially supported platform for the current release. macOS remains experimental and Linux is not officially supported.

Private support and privacy questions

For private support or privacy questions, email support@snugzap.com. Do not send passwords, API keys or full copies of sensitive documents unless they are genuinely required to investigate the issue.

Bug reports

For reproducible bugs, email support@snugzap.com with the steps to reproduce and the error message. Do not include private documents, passwords, API keys or other sensitive information.